Privacy policy

1. Introduction
Custom Dream Stairs (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.
Our business operates in Ontario, Canada and complies with applicable privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA).
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2. What Information We Collect
We may collect the following personal information:
• Full name
• Email address
• Phone number
• Billing and shipping address
• Project address
• Payment information
• IP address
• Browser and device information
• Project details, measurements, drawings, and photos
• Communication history with us
We only collect information necessary to provide our services.
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3. How We Collect Information
We collect information when you:
• Fill out a contact form
• Request a quote
• Place an order
• Make a payment
• Send us emails or messages
• Upload project files or photos
• Browse our website
Our website is hosted on Shopify. Shopify automatically collects certain technical information such as IP address and browsing behavior through cookies and tracking technologies.
You can review Shopify’s privacy practices on their website.
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4. How We Use Your Information
We use your information to:
• Provide quotes and estimates
• Process payments
• Manufacture and install stairs and railings
• Communicate about your project
• Send invoices and confirmations
• Improve our website and services
• Comply with legal and tax requirements
We do not sell or rent your personal information.
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5. Payment Processing
Payments made through our website are processed securely through Shopify and its payment providers.
We do not store full credit card numbers on our servers.
Payment providers may collect and process your data according to their own privacy policies.
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6. Cookies & Tracking Technologies
Our website uses cookies to:
• Improve website functionality
• Analyze website traffic
• Enhance user experience
You may disable cookies through your browser settings, but some website features may not function properly.
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7. Sharing of Information
We may share your information only when necessary with:
• Payment processors
• Delivery companies
• Suppliers or manufacturers
• Installers or subcontractors
• Professional advisors (accountants, legal advisors)
• Government authorities if required by law
We only share what is necessary to complete your project.
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8. Data Storage & Security
Your data is stored through Shopify’s secure servers and protected with industry-standard security measures.
While we take reasonable steps to protect your information, no system is 100% secure.
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9. Retention of Information
We keep personal information only as long as necessary:
• To complete your project
• For warranty purposes
• For tax and accounting requirements
• To comply with legal obligations
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10. Your Rights
Under Canadian privacy law, you have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent (where applicable)
To make a request, please contact us using the information provided on our website.
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11. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
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12. Children’s Privacy
Our services are not directed to children under 18 years of age.
We do not knowingly collect personal information from minors.
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13. Changes to This Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on our website with a revised date.